Lesson 10: Creating Quick Reply Templates on Airbnb
For those new hosts, looking professional in text is a key for successful hosting. Plus, replying on time is an Airbnb metrics, so be sure you have your reply/messaging game on top.However, it does become tedious after the 20th time I had to answer the same question of whether my unit has a Taal view or not.
FULL DISCLOSURE: No, sadly my unit doesn't have a Taal view. Not all Tagaytay listings can face Taal lake. And yes, I had it explicitly mentioned in my listing description that we don't have Taal view. I would put premium pricing, if I had one, because yes, Taal view units costs about 30% more.
Yes, I do have a day and night photo of the view from our balcony.
With that out of the way, let's start creating some saved replies. You can do this directly on the app in your phone or thru a browser with your PC.
Open your inbox. Choose any message you have. Old, new, booked or not; all can be used to access your saved messages.
Tap the 'Quick Reply' button.
Notice that there are some replies already. Those were created automatically by the system if you've filled them up when you've initially created your listing. You can actually edit your listing and add in those information if you haven't done so.
Now, those double curly brackets are codes that the system uses to access your listing dynamically.
You can either edit them to spruce up the message or leave as is. Just tap on each message to edit. Any message outside of the brackets are static, meaning, it would be sent as is together with the dynamic message. You can still follow? Good!
Let's start creating a quick message. For this example, we'll create a quick message that states the unit's WiFi name and password.
Don't worry, your guest will only see the information after they have booked your unit.
Tap the button on the right-hand corner to start.
Give it name. Mine is WiFi User/Pass.
Create your message. Use the 'Shortcode' drop down list to make parts of the message dynamic, say, the guest's name.
Airbnb also made a code to store your WiFi name and password. The actual name and password would be shown in the message, just make sure that you add those information in your list.
For a quick check, go to your Listing and scroll down to Guest resources.
Here's what the quick message I made. I made the guest name dynamic on the greeting line, then made use of the WiFi shortcodes. Easy!
Just hit 'Create' and you're done.
To send this message to your guest, tap the quick reply button and choose this message, and send.
If you're looking on having this message automatically sent to your guests during their check-in date, go to my tutorial for creating scheduled messages here.