There were several readers here who encountered errors after activating their new BPI EMV ATM Card, hence this post.
I will try and update this for new errors encountered with the much needed solution for them. Some solutions were crowd sourced while others where from BPI Customer Service via their twitter handler @Talkto BPI.
·
Problem 1:
Error right after activating your EMV ATM
·
Solution:
The new EMV ATM needs 24 hour before it becomes active. So, better do all your withdrawals and other
transactions using the old ATM card before doing the activation.
·
Problem 2:
NPIN Error after the 24hour time limit.
·
Solution:
Do the activation again, starting with inserting your old ATM card. The activation and change PIN must be done
right after the other for it to work successfully.
·
Problem 3: Wasn't able to migrate from old blue ATM to the new EMV card.
·
Solution: Fairly simple. First is to identify your branch of account and to visit that account. Don't forget to bring the following with you. Your EMV card would be available within 5-7 days for branches within Metro Manila and 7-10 days for Provincial branches.
- Your old ATM card
- Government issued ID, plus it's photocopy
- Your SSS/GSIS or TIN number, if you have them
Got more errors? Send them in thru comments and we’ll try to
bug Customer Service for the right solution.
Photo courtesy of: BPI
Updated on April 03, 2019
https://twitter.com/angeLjmie/status/1018681053995646976
So you got your sleek BPI EMV Debit Card. It's time to activate it!
You would need you old magnetic strip ATM card in this exercise.
1.
Insert the magnetic strip ATM card
a.
Select your preferred language
b.
Select Other Services
c.
Select PIN Services
d.
Select Activate Debit EMV Card
e.
Key-in your 4-digit PIN
f.
Press NO if you don’t want a
receipt; YES, if you need a receipt
ATM machine will eject the old
magnetic ATM card.
2.
Insert new EMV Debit Mastercard
a.
Select your preferred language
b.
Select Other Services
c.
Select PIN Services
d.
Select Nominate PIN for Debit EMV
Card
e.
Key-in new 6-digit PIN, twice, consecutively
f.
Press NO, if you don’t want a
receipt; YES, if you need a receipt
Your new card will be activated after 24 hours.
Update as of July 16:
For errors and solutions, proceed here.
Photo courtesy of BPI Expressonline
Finally, BPI has decided to join the 21st century and
release their new EMV chip ATM cards, called EMV Debit Card. EMV stands for Europay, Mastercard and Visa, which uses chip card technology and is the global standard for card payments. This is also in
compliance to the Bangko Sentral ng Pilipinas (BSP) mandate that all Philippine
banks are to switch to this new technology for card issuance, ATM and POS
terminals, for the protection of the public.
As such, replacing your current magnetic strip card with this EMV chip
Debit card should be absolutely free.
To get your new EMV Debit Card, follow these simple steps:
1.
Bring the following requirements:
o
Government issued ID*
o
Photo copy of government issued ID
o
Your current BPI ATM card
*On BPI’s website, only 1 ID is
required, however, the teller I talked too asked me to bring 2 valid ID’s, plus
their photocopies.
2.
Know where to claim your card, by
looking at the 1st 3-digits of the number at the back of your
current ATM card.
3.
Consult BPI’s list here, and choose
the area where you opened your account.
For Cavite area, here’s the list:
Branch Code
|
Branch Name
|
Address
|
089
|
Bacoor Panapaan
|
KM 17 E. Aguinaldo Highway, Brgy. Panapaan I, Bacoor,
Cavite 4102
|
095
|
Imus Anabu II
|
KM 24 E. Aguinaldo Highway, Brgy. Anabu II-A, Imus, Cavite
4103
|
096
|
E. Aguinaldo Hi-way
|
KM 30 E. Aguinaldo Highway, Brgy. Zone 4, Dasmariñas, Cavite
4114
|
097
|
Tagaytay
|
BPI Bldg. Brgy. Silang Crossing East, Aguinaldo Highway,
Tagaytay City 4120
|
If your account is under payroll, wait for your HR
department’s advice on when and where to get your EMV Debit Card. Or if you know where you’re card’s branch of
account is, drop by there to get your EMV Debit Card. Don’t forget to bring the same requirements
listed above.
Another option is to ask any BPI branch close to you to
forward your EMV Debit card to that branch.
This may take a little more time and you’ll also need to provide more
information for them to track your card and request a transfer.
As soon as you receive your card, activate it to ensure that it's working properly.
