How To: BPI EMV ATM Card Errors & Solutions

5:02 PM angeLjamie 17 Comments




There were several readers here who encountered errors after activating their new BPI EMV ATM Card, hence this post.

I will try and update this for new errors encountered with the much needed solution for them.  Some solutions were crowd sourced while others where from BPI Customer Service via their twitter handler @Talkto BPI.

·       Problem 1:  Error right after activating your EMV ATM
·       Solution:  The new EMV ATM needs 24 hour before it becomes active.  So, better do all your withdrawals and other transactions using the old ATM card before doing the activation.

·       Problem 2:  NPIN Error after the 24hour time limit.
·       Solution:  Do the activation again, starting with inserting your old ATM card.  The activation and change PIN must be done right after the other for it to work successfully.





·       Problem 3:  Wasn't able to migrate from old blue ATM to the new EMV card.
·       Solution:  Fairly simple.  First is to identify your branch of account and to visit that account.  Don't forget to bring the following with you.  Your EMV card would be available within 5-7 days for branches within Metro Manila and 7-10 days for Provincial branches.
  1. Your old ATM card
  2. Government issued ID, plus it's photocopy
  3. Your SSS/GSIS or TIN number, if you have them
Got more errors? Send them in thru comments and we’ll try to bug Customer Service for the right solution.


Photo courtesy of:  BPI
Updated on April 03, 2019 

https://twitter.com/angeLjmie/status/1018681053995646976

"Nothing influences people more than a recommendation from a trusted friend." Mark Zuckerberg

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17 comments:

  1. UnknownDecember 17, 2018 at 7:28 AM

    Kailangan ko ba ulitin ang process ng activation s old and new atm card...dq prn maamit un mastercard ko until now...i month mhigit nq ngactivate..

    ReplyDelete
  2. UnknownMarch 10, 2019 at 6:59 PM

    Ilang araw na nageeror pa rin. Araw araw ko na inuulit ung activation. Nakakafrustrate.

    ReplyDelete
    Replies
    1. angeLjamieApril 3, 2019 at 10:22 AM

      Go visit your branch of account. Don't forget to bring your old ATM, your new EMV card and a government issue ID.

      Delete
  3. angeLjamieApril 3, 2019 at 10:20 AM

    You'll need to visit your branch of account for them to work out on the migration from your old ATM to the new one.
    Bring your old ATM card and a government issued ID.

    ReplyDelete
  4. UnknownApril 9, 2019 at 11:39 AM

    I've tried a lot of times yung activation ng buwisit na emv card na yan ng bpi. Still NPIN error pa rin ako. I also follow the instruction of bpi customer service na dalawang beses daw gawin yung pin nomination, then I wait for another 24 hours, same shit happen.

    ReplyDelete
  5. Unknown.April 10, 2019 at 8:50 AM

    Same, 2 days na since nag activate ako nung new emv card. NPIN Error pa rin ako. Akala ko ako lang n then ung mga kasunod ko sa pila, ganon rin issue

    ReplyDelete
    Replies
    1. angeLjamieApril 10, 2019 at 4:41 PM

      I wonder if it's due to the BPI outage. They announced that over the weekend (Apr 5 -7), there would be no access to BPI. ATM, online, etc.
      Come Monday, April 8, their online is still having issues. Today, April 10, my accounts are still not up-to-date.
      Also, a question, the old ATM is no longer usable with BPI ATMs, I'm wondering if you're able to do that part of the activation or not.

      Delete
    2. Shoplink'sApril 23, 2019 at 2:21 PM

      I've tried a lot of times yung activation ng buwisit na emv card na yan ng bpi. Still NPIN error pa rin ako. I also follow the instruction of bpi customer service na dalawang beses daw gawin yung pin nomination, then I wait for another 24 hours, same shit happen.. Everyday. Plage nlng npin... Ano bng ginawa nyo bpi.. Kahit emergency n dpa din magamit yn new bpi mastercard

      Delete
  6. Shoplink'sApril 23, 2019 at 2:24 PM

    Almost 1 month na nag change pin Npin pa rin.. Kaulngan n nmin mkawidraw at magamit ung pera nmin. Bpi ayusin nyo nmn

    ReplyDelete
  7. lucaMay 1, 2019 at 10:51 AM

    Hi, I received my emv debit card then I changed the pin after several hours, napalitan ko naman kaso nung magwithdraw ako. sabi sa error transaction not allowed: old atm card with no emv chip can no longer be used", e wla naman akong old atm card at first time ko sa bpi, since pang salary lang to. need ko ba mag.antay ng 24 hrs or pupunta akong branch? thanks po

    ReplyDelete
  8. UnknownJune 5, 2019 at 12:39 PM

    Ako po same padin twice nko NG change NG password til now pin error padin

    ReplyDelete
  9. UnknownJune 5, 2019 at 5:30 PM

    hello po as of now ganyan po nagyari skin hindi ko makuha ang salary ko... pwede ko kaya un withdrawhin nlang over the counter . nakakainis na ksi.

    ReplyDelete
  10. UnknownJuly 21, 2019 at 10:22 AM

    Puro sila sabe ng sabe ng old atm muna gamitin bago ung new atm para maactivate eh d nmn sinasbe kung ano gagawin mo sa old atm para mag activate ung new atm

    ReplyDelete
  11. AntoinxAugust 14, 2019 at 5:18 PM

    Activated mine last May upon receiving my new card. Tried activating to be precise. After few weeks ko na nacheck, NPIN Error. Kinalimutan ko muna since hindi ko naman kinailangan magwithdraw. Last week, August 1st week, pinasyalan ko ang BPI branch kung san ako nagopen at nagissue ng new card. Inadvice ako na itry ulit activation process, so sinubukan ko na naman. After two days ko na nacheck ulit, kaso NPIN Errow pa rin. Kabwisit na BPI to.

    ReplyDelete
  12. The InceptionistSeptember 20, 2019 at 7:25 PM

    Had this problem recently. Tried activating 4 times and still had the NPIN error. So I went to my branch and found out that my old ATM card is already deactivated that's why it wont work. So they reactivated it which took like 5 minutes. Then I went to activate again. This time the ATM machine said "EMV activation request accepted" before it ejected the old card, whereas before it would say "transaction not allowed". Then it will display another "pin nomination success" after you put the new EMV card.

    ReplyDelete
  13. gailMarch 20, 2020 at 4:53 PM

    What do I need to do if my npin still in error after more than a 24 hrs of changing the pin. It's my first time to open an account.

    ReplyDelete
    Replies
    1. UnknownMarch 31, 2020 at 4:41 PM

      Hello. Is this fixed already? If so, please advise. I'm having same scenario. Thanks.

      Delete

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