How To: BPI EMV ATM Card Errors & Solutions
There were several readers here who encountered errors after activating their new BPI EMV ATM Card, hence this post.
I will try and update this for new errors encountered with the much needed solution for them. Some solutions were crowd sourced while others where from BPI Customer Service via their twitter handler @Talkto BPI.
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Problem 1:
Error right after activating your EMV ATM
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Solution:
The new EMV ATM needs 24 hour before it becomes active. So, better do all your withdrawals and other
transactions using the old ATM card before doing the activation.
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Problem 2:
NPIN Error after the 24hour time limit.
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Solution:
Do the activation again, starting with inserting your old ATM card. The activation and change PIN must be done
right after the other for it to work successfully.
@TalktoBPI what to do if after 24hrs of activating EMV ATM card, still getting PIN error when using the card?— angeljme (@angeLjmie) July 16, 2018
Hi. Please repeat the entire card activation procedure (old card-new card). Ensure that the correct magstripe/Cirrus EMV card is used and both steps of MC card activation are done within the same day (before 10 PM). Thank you.— BPI (@TalktoBPI) July 16, 2018
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Problem 3: Wasn't able to migrate from old blue ATM to the new EMV card.
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Solution: Fairly simple. First is to identify your branch of account and to visit that account. Don't forget to bring the following with you. Your EMV card would be available within 5-7 days for branches within Metro Manila and 7-10 days for Provincial branches.
- Your old ATM card
- Government issued ID, plus it's photocopy
- Your SSS/GSIS or TIN number, if you have them
Got more errors? Send them in thru comments and we’ll try to bug Customer Service for the right solution.
Photo courtesy of: BPI
Updated on April 03, 2019
https://twitter.com/angeLjmie/status/1018681053995646976
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